Privacy Policy

Last updated: October 14, 2026

Pawlse is a cat-care app for iPhone, run by an independent developer in Ontario, Canada ("we", "us"). This policy covers the app and our website, pawlseapp.com. This policy explains what we collect, why, who we share it with, how long we keep it, and the choices you have. See also our Terms of Service.

1. The short version

• Your cat's records live on your phone and are backed up to our servers, so you can restore them on another device.
• Some features use a third-party AI service. It receives your cat's details and the photos or questions you send it. Pawlse never adds your name or email.
• We do not sell your data, we do not show ads, and your data is not used to train AI models.
• You can delete your account and everything in it from inside the app.

2. What we collect

What you give us

• Account details: your email address, or the sign-in identifier from Apple or Google. With Apple's "Hide My Email", we never see your real address.
• Your cats' information: profiles (name, breed, age, sex, weight and similar), care logs, health records, vet visits, reminders, notes and expenses.
• Photos you choose to add or scan, such as cat photos, food labels, vet invoices and receipts.
• Ask Pawlse questions and conversations, and the short facts it remembers about your cat ("Pawlse Memory").
• Feedback you send us, including any screenshot you attach.
• Waitlist: your email address, if you join our waitlist on our website.

What is collected automatically

• Usage analytics (only if you turn them on): which screens and features are used, and subscription events such as starting a trial, subscribing, renewing or cancelling. Pawlse asks you once whether to share anonymous usage analytics, and they are off unless you turn them on; you can change this any time in Settings. When on and once you sign in, these are linked to a random account number, not to your name or email. They never include your cats' records, notes, photos or questions. You can ask us to delete the usage analytics linked to your account at any time (see section 7).
• Crash reports, to fix bugs. Personal details are removed on your phone before a report is sent, and reports are not linked to your account.
• Subscription status, so the app knows whether your subscription is active.
• Basic device information, such as device model, iOS version and IP address, which any internet service receives when your phone connects to it.
• A notification token, if you turn on streak reminders, so we can send them to your phone.

3. How we use it

• To run the app: store and sync your records, send your reminders, run the scans and answers you ask for.
• To manage your subscription.
• To understand which features are used and fix problems, so we can improve Pawlse.
• To reply when you contact us, and to tell you when Pawlse launches if you joined our waitlist.

We process your data because it is needed to provide the app you signed up for, because you agreed to it (for example, the AI features), and for our legitimate interest in keeping Pawlse working and improving it. We do not use your data for advertising or tracking across other apps.

4. Who we share it with

We share data only with the services that help us run Pawlse, and only what each one needs:

• Supabase: our database, sign-in and photo storage.
• A third-party AI provider: reads scans and answers Ask Pawlse questions (see section 5).
• PostHog: usage analytics.
• RevenueCat and Apple: subscriptions and payments. Apple handles all payments; we never see your card details.
• Sentry: crash reports.
• Resend: delivers your feedback messages to us by email.
• FormSubmit: delivers waitlist sign-ups from our website to us by email.
• Apple and Google: sign-in, if you choose them.
• Expo: delivers app updates, and sends streak reminders to your phone through Apple's notification service.

These services may only use your data to provide their service to us, and they are required to protect it at least as well as this policy does. Some of them process data outside Canada, including in the United States, where it may be subject to local law.

We may also disclose information if the law requires it.

5. AI features

Ask Pawlse and the scanners (food, food label, breed, vet invoice and receipt) send what you give them to a third-party AI provider so it can be read and answered. That includes the photo you scan or attach, the question you type, and details about the cat in question, such as its name, age, breed, weight, diet and care logs. When you ask about your cat's health, it also includes their recent symptoms, vet notes, diagnoses and medicines.

• Pawlse never adds your name, email address or account number. Photos and questions are sent as you give them, so if a photo (a vet invoice, for example) or a question includes your name, the provider receives it too.
• The provider uses it to answer your request, and may keep it for a short time to check for misuse, as its terms allow. It does not use it to train its models.
• We ask for your permission before you first use these features. You can turn AI features off at any time in Settings → Ask Pawlse. While they are off nothing is sent to the AI provider, and Pawlse works from your cat's own details instead.

Ask us and we will tell you which AI provider we currently use.

6. How long we keep it

• Your account and records are kept until you delete them or your account.
• Scan results are kept for up to 30 days so repeat scans are faster. The scanned photos themselves are not kept on our servers unless you save them.
• When you delete your account, we delete your cats, records, photos, conversations, Pawlse Memory and settings from our servers, and your sign-in account itself. This cannot be undone. We also ask PostHog to delete the usage analytics linked to your account; that request goes right away, and PostHog removes the data as its deletion process completes, which we keep checking until it is done. Copies in our server backups are removed as those backups expire.
• Feedback emails you send us are kept until you ask us to delete them.
• Waitlist emails are kept until we have told you Pawlse has launched, or until you ask us to remove yours.
• Deleting the app from your phone does not delete your account or cancel your subscription.

7. Your rights and choices

• See your records in the app, and export them as a PDF with a subscription. You can also ask us for a copy of your data at any time.
• Correct anything by editing it in the app.
• Delete your account and data in Settings → Account & security, or delete individual Pawlse Memory facts in Settings → Ask Pawlse.
• Withdraw consent to the AI features with the AI features switch in Settings → Ask Pawlse. For everything else, delete your account or contact us.
• Usage analytics: Pawlse asks you once whether to share anonymous usage analytics, and they are off unless you turn them on. You can change this any time in Settings, and you can also email us to delete the usage analytics linked to your account.
• Ask us anything about your data at the address below. We will reply within 30 days.

If you are not happy with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or to the data protection authority where you live.

8. Security

All connections are encrypted. Each account's data is locked so that only that account can read it. Photos are kept in private storage. No system is perfectly secure, but we work to protect your data.

9. Children

Pawlse is not meant for anyone under 18, and we do not knowingly collect their information. If you think a child has given us personal information, contact us and we will delete it.

10. Changes to this policy

If we change this policy, we will update the date at the top. If the change is important, we will tell you in the app and ask you to agree again.

11. Contact

Questions about your privacy or this policy: support@pawlseapp.com